Privacy Policy

Device Information

When you visit OPALUX, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

Examples of Personal Information collected: 

version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: 

to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: 

Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels

Disclosure for a business purpose: 

shared with our processor NetEase.

Order Information

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

Examples of Personal Information collected: 

name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

Purpose of collection: 

We will give you products or services as agreed, process your payment, arrange shipping, and send you invoices and order confirmations. We will provide you with agreed-upon products or services. We will process your payment and arrange shipping.

Additionally, we will send you invoices and order confirmations if you need. We will also communicate with you and check orders for potential risk or fraud. Furthermore, we will send you information or advertisements about our products or services based on your preferences.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor NetEase.

What We do to Your Personal Info

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

- Communicate with you.

- Screen our orders for potential risk or fraud,and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Customer Support Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

Sharing you personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use NetEase to power our online store--you can read more about how NetEase uses your Personal Information here: https://qiye.163.com/sirius/privacy_waimao/index.html. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Do not track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to China，Canada and the United States.

Data retention

When you place an order through the OPALUX, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors

The site is not intended for individuals under the age of 16.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at admin@opaluxaudio.com